Refund policy
Because Studio Seraphina's products and services are created specifically for each customer and celebration, all sales are final. Returns, refunds, or exchanges are not accepted once work has begun or payment has been received.
The Design Concept payment is non-refundable once purchased. It reserves your event date and begins the collaborative design process.
For invoices totaling $500 or more, a 50% non-refundable retainer is required before production begins. Retainers authorize production and allow Studio Seraphina to begin sourcing materials, ordering supplies, scheduling production, and preparing for your event. Once production has been authorized, retainers are non-refundable.
Customer-provided items are customized at the customer's risk. While every effort is made to ensure successful application, Studio Seraphina is not responsible for manufacturer defects, material incompatibility, or damage resulting from the customization process.
Customers are responsible for carefully reviewing all Design Concept presentations and production proofs, including spelling, names, dates, colors, sizing, quantities, and other event details before approval. Once approval has been received, Studio Seraphina is not responsible for errors approved by the customer.
Due to the custom nature of Studio Seraphina's products and services, refunds, returns, or exchanges will not be issued for:
- Change of mind
- Event cancellations, postponements, or schedule changes
- Incorrect information provided by the customer
- Approved Design Concept presentations or production proofs containing customer-approved errors
- Minor color variations caused by screen, monitor, printer, or material differences
- Delays caused by shipping carriers, weather, venue restrictions, or circumstances outside of Studio Seraphina's control
If a customer chooses to cancel after the Design Concept payment has been made, the Design Concept payment remains non-refundable.
If a customer chooses to cancel after production has been authorized, payments made toward completed design work, purchased materials, sourced items, reserved production time, or completed services are non-refundable.
If your products arrive damaged or there is an issue caused by Studio Seraphina, please contact hello@studioseraphina.org within 48 hours of delivery and include photographs of both the damaged item and its packaging. Eligible concerns will be reviewed on a case-by-case basis and may result in a replacement, repair, store credit, or another appropriate resolution at Studio Seraphina's discretion.
By submitting a Design Concept payment, approving an invoice, or purchasing products or services from Studio Seraphina, you acknowledge and agree to these terms.
