Shipping policy
Eligible products are carefully packaged and shipped from Studio Seraphina using USPS or another appropriate carrier based on package size, weight, destination, and delivery requirements.
Shipping costs are calculated after your product selections have been finalized and are included on your invoice. Large or multi-box shipments may require additional shipping charges based on the number of packages, dimensions, weight, destination, and current carrier rates.
Domestic Shipping
Most products are eligible for shipping throughout the United States.
Please note that certain oversized, fragile, dimensional, or installation-based items cannot be shipped due to size limitations or the risk of damage during transit.
Event Services & Installations
Event services, installations, and other local offerings are available throughout Metro Atlanta and surrounding communities and are not eligible for shipping. Transportation, travel, delivery, and installation fees may apply and will be included on your invoice when applicable.
Local Pickup
Certain oversized, fragile, dimensional, or installation-based items are available for local pickup only or require on-site service.
When local pickup is available, products will be coordinated through a designated UPS Store location in the Smyrna/Marietta area. For safety and privacy reasons, pickups are not conducted from a residential address.
Production & Delivery Timelines
Because every celebration is uniquely designed, production timelines vary based on the products and services selected, production requirements, and current studio availability.
General turnaround guidelines:
- Digital products: Delivered electronically after final approval.
- Physical products: Production timelines will be communicated during the design and quoting process.
Once shipped, delivery timelines are determined by the carrier and are outside of Studio Seraphina's control.
Important Information
- Shipping costs are non-refundable.
- Studio Seraphina is not responsible for shipping delays caused by carriers, weather conditions, or other circumstances beyond the studio's control after a shipment has been accepted by the carrier.
- Customers are responsible for providing an accurate shipping address before shipment. Additional shipping charges may apply if products must be reshipped due to an incorrect or incomplete address.
If you have questions about shipping eligibility, local pickup, delivery options, or estimated shipping costs, please contact Studio Seraphina before approving your invoice.
